Effective Date: August 7, 2024
Introduction
At Energy Discount LLC, we strive to provide the best IT services to our clients. If you are not completely satisfied with our services, this Refund Policy outlines the conditions under which refunds will be issued.
Service Satisfaction Guarantee
We are committed to delivering high-quality IT services. If you are dissatisfied with any aspect of our service, please contact us immediately at info@energydiscountllc.co. We will work with you to address your concerns and find a satisfactory solution.
Refund Eligibility
- Initial Consultation: Fees for initial consultations are non-refundable.
- Service Fees: Refunds for ongoing or completed services will be considered under the following conditions:
- The service provided was not as described or agreed upon.
- Technical issues or errors caused by our team prevented the completion or delivery of the service.
- You requested a cancellation before the commencement of the service.
Refund Process
- Request Refund: To request a refund, contact our customer service team at info@infoenergydiscountllc.co within 30 days of the service delivery.
- Review: We will review your request and may require additional information or documentation to process your refund.
- Approval: If your refund is approved, we will notify you via email. The refund will be processed within 7-10 business days and applied to your original method of payment.
Non-Refundable Services
Certain services are non-refundable, including:
- Custom software development after the project has started.
- Emergency or on-demand support services.
- Services that have been fully completed and delivered as agreed.
Service Cancellation
- Before Commencement: If you need to cancel a service before it has started, you will receive a full refund.
- Ongoing Services: For ongoing services, you must provide at least 14 days’ notice for cancellation. A pro-rated refund for the remaining unused portion of the service will be issued.
- Completed Services: Once a service has been completed, it is non-refundable unless it meets the conditions specified under Refund Eligibility.
Late or Missing Refunds
If you have not received your refund within the specified time frame:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at info@energydiscountllc.co.
Contact Us
If you have any questions about our Refund Policy, please contact us:
info@energydiscountllc.co